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Effective Communication

The Destructive Impact of Poor Communication

One of the biggest challenges we come across in the workplace is ineffective communication. We think we have been clear in what we have said or written but, while it makes perfect sense to us, it makes no sense, or a different sense, to the recipient. While most poor communication is due to lack of awareness, it has a massive impact on a company’s success and profitability, leading to:

  • break down in relationships

  • ineffective leadership and management

  • decreased employee engagement and management

  • low morale and increased complaining

  • decreased efficiency, productivity and innovation

  • higher employee turnover

No business can afford to ignore this in our competitive marketplace.

"The single biggest challenge in communication is the illusion it has taken place."

- George Bernard Shaw

How We Create Solutions

It's not easy to recognise our own blindspots, so we address communication challenges with a variety of approaches, including:

  • Individual and group DISC assessments

  • Development programmes and workshops

  • Executive coaching

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EVERYTHING DiSC is the leading assessment tool, used by over 1 million people every year to improve work productivity, teamwork, communication and leadership.

Image of Everything Disc

This collection of assessments, 

published by Wiley, are non-judgmental tools used for discussion of people's behavioural differences.

The model provides a common language that people can use to better understand themselves and to adapt their behaviours with others.

Assessments include:

  • Workplace profile (for individuals)

  • Management profile

  • Work of Leaders profile

  • Group Culture Profile

  • Leaders 363 Feedback Profile

  • Productive Conflict Profile

DiSC profiles help you and your team:

  • Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress, and how you solve problems

  • Improve working relationships by recognising the communication needs of team members

  • Facilitate better teamwork and teach productive conflict

  • Lead more effectively by understanding the dispositions and drives of employees and team members

"The Learning & Development sector is awash with accredited  trainers, coaches and facilitators.  In my experience Felicity is the best DISC subject matter expert that I have seen in action.  She has an exceptional ability to unpack the subject for both groups and individuals so that the experience goes beyond a great workshop to having an embedded learning experience that they can apply back in the workplace for improved communications with colleagues and customers.  When ever a client wants DISC workshops and profiling, Felicity is the only one we turn to."

Phillip Collins

CEO, Action and Theory

Development Programmes

and Workshops

Development Programmes and Workshops

All our work is bespoke. We take time to carefully consult with our clients, to ensure we craft a solution that is specific to their needs and generates their desired results.

We offer a blended approach with our development programmes, offering face-to-face workshops, online training, Quick Start guides, work books, audio content and our Success Planners, which allow clients to track their progress over a 13 week period.

When a client is experiencing a period of change within their business, or wants to develop more effective workplace culture, we will work alongside their leaders and teams at spaced intervals over period of months, to ensure the change solution is relevant, engaging and long lasting.

"Personal development is a major time saver. The better you become, the less time it takes to achieve your goals."

- Brian Tracy

We also offer ad hoc solutions. Whether the client's requirement is to fine tune their leaders' skill sets, using a collaborative approach that is respectful of their position and experience, or to support teams to engage more  comfortably in productive conflict,  we apply our team's extensive skill and experience to design an effective solution for their needs.

Development Programmes and Workshops
Executive Coaching

Executive Coaching

Our executive coaches support your leaders and teams to achieve their strategic and organisational goals, engage collaboratively with their teams and colleagues and develop strong working relationships. We work with you to avoid the damage done by disengagement, underperformance and conflict in the workplace 

Executive Coaching
Executive Coaching 2

For coaching to be effective, we find it's beneficial to commit to a series of sessions.This enables the insights gained to be applied in the workplace to be discussed and reviewed in the following session, allowing the learning to be embedded and success habits to be effectively developed.

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