"The single biggest challenge in communication is the illusion it has taken place."
- George Bernard Shaw
The Destructive Impact of Poor Communication
One of the biggest challenges we come across in the workplace is ineffective communication. We think we have been clear in what we have said or written but, while it makes perfect sense to us, it makes no sense, or a different sense, to the recipient. While most poor communication is due to lack of awareness, it has a massive impact on a company’s success and profitability, leading to:
break down in relationships
ineffective leadership and management
decreased employee engagement and management
low morale and increased complaining
decreased efficiency, productivity and innovation
higher employee turnover
No business can afford to ignore this in our competitive marketplace.
How We Create Solutions
It's not easy to recognise our own blindspots, so we address communication challenges with a variety of approaches, including:
Individual and group DISC assessments
Development programmes and workshops
EVERYTHING DiSC is the leading assessment tool, used by over 1 million people every year to improve work productivity, teamwork, communication and leadership.
This collection of assessments,
published by Wiley, are non-judgmental tools used for discussion of people's behavioural differences.
The model provides a common language that people can use to better understand themselves and to adapt their behaviours with others.
Workplace profile (for individuals)
Work of Leaders profile
Group Culture Profile
Leaders 363 Feedback Profile
Productive Conflict Profile
DiSC profiles help you and your team:
Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress, and how you solve problems
Improve working relationships by recognising the communication needs of team members
Facilitate better teamwork and teach productive conflict
Lead more effectively by understanding the dispositions and drives of employees and team members
"The Learning & Development sector is awash with accredited trainers, coaches and facilitators. In my experience Felicity is the best DISC subject matter expert that I have seen in action. She has an exceptional ability to unpack the subject for both groups and individuals so that the experience goes beyond a great workshop to having an embedded learning experience that they can apply back in the workplace for improved communications with colleagues and customers. When ever a client wants DISC workshops and profiling, Felicity is the only one we turn to."
CEO, Action and Theory
All our work is bespoke. We take time to carefully consult with our clients, to ensure we craft a solution that is specific to their needs and generates their desired results.
We offer a blended approach with our development programmes, offering face-to-face workshops, online training, Quick Start guides, work books, audio content and our Success Planners, which allow clients to track their progress over a 13 week period.
When a client is experiencing a period of change within their business, or wants to develop more effective workplace culture, we will work alongside their leaders and teams at spaced intervals over period of months, to ensure the change solution is relevant, engaging and long lasting.
"Personal development is a major time saver. The better you become, the less time it takes to achieve your goals."
- Brian Tracy
We also offer ad hoc solutions. Whether the client's requirement is to fine tune their leaders' skill sets, using a collaborative approach that is respectful of their position and experience, or to support teams to engage more comfortably in productive conflict, we apply our team's extensive skill and experience to design an effective solution for their needs.
Our executive coaches support your leaders and teams to achieve their strategic and organisational goals, engage collaboratively with their teams and colleagues and develop strong working relationships. We work with you to avoid the damage done by disengagement, underperformance and conflict in the workplace
For coaching to be effective, we find it's beneficial to commit to a series of sessions.This enables the insights gained to be applied in the workplace to be discussed and reviewed in the following session, allowing the learning to be embedded and success habits to be effectively developed.